Frequently Asked Questions
Here are the questions households ask the team at Northgate Plumber most, grouped by topic and answered for this suburb's housing rather than a national template.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Every answer is local
A drain question on a 1910s grid gets a different answer here than in a new estate, and so does a hot water question in a postwar weatherboard.
Where to read more
emergency plumbing, general plumbing, drainage and hot water.
If your question is not on this page, ring (07) 3067 4276 and ask, because nothing here replaces a quick conversation.
Pricing and Booking Questions
Everything about quotes, payment and timing, in plain words:
Call (07) 3067 4276How much does a plumber cost in Northgate?
You get a fixed quote before any work starts, and access, pipe condition and parts move the figure, so the price you approve is the one you pay on the day.
How do I get a quote before work begins?
Ring (07) 3067 4276, describe the problem and answer a few quick questions, then we quote the job so you approve the price before any tool comes out of the van on the day.
Can I pay by card on the day?
Yes, when the job is finished you pay by card or EFTPOS on the spot, so there is nothing to chase later and no invoice turns up in the mail.
How quickly can you get here?
Call early and we will do our best to reach you the same day where we can, while booked visits get a set time and urgent jobs are triaged over the phone.
Services and Scope Questions
What we do and do not do, so you know before you call:
Call (07) 3067 4276Do you handle both plumbing and gas work?
Yes, every job involving water, drainage or gas is carried out under QBCC No: 15024607, a licence spanning plumbing, drainage and gasfitting, from a burst supply line to a new cooker.
Do you replace hot water systems as well as repair them?
Both, since a tank rusted through is replaced while an element, thermostat or valve that has failed repairs fine, and the hot water replacement page covers sizing the new system for your household.
Can you find a hidden leak without pulling up floors?
Usually yes, because isolating sections, pressure testing and reading the meter pin most hidden leaks to a wall or pipe run before anything gets opened up, as the leak detection page explains.
Do you clear stormwater drains as well as sewers?
Yes both, because sewers are cleared at the fixture or boundary trap and stormwater at the pits and gullies, and a camera pass confirms the line runs clear, as the blocked stormwater page explains.
Emergency Questions
What to do in the first five minutes of a plumbing emergency:
Call (07) 3067 4276What counts as a plumbing emergency?
A job that puts the home or its people at risk, such as water that will not shut off, sewage inside the house, a gas smell or a leaking tank with no hot water.
What should I do first if a pipe bursts?
Shut the water off at the meter before anything else, and if the burst sits on the hot water side switch the unit off at its isolating tap, as the burst pipes page explains.
What do I do if I smell gas inside?
Leave the property and call from outside straight away, without flicking switches or lighting flames on the way out, and the gas leaks page explains what happens next in full.
Should I call about an overflowing toilet or wait?
Call straight away if water or waste is climbing toward the floor or a second fixture gurgles, stop flushing, and the overflowing toilets page walks you through the first steps.
Northgate Pipes and Conditions Questions
Housing here ranges from 1910s weatherboard to postwar brick, so every pipe era sits side by side and the same local questions come up week after week:
Call (07) 3067 4276Who owns the pipes under my property?
The public sewer and water mains under the street are Urban Utilities' responsibility, but from the boundary connection inward, maintenance is up to you as the property owner here.
Why do drains keep blocking in the older streets?
The drains serving the older station streets went down as rigid pipe decades before plastic arrived, so shifted joints trap silt and tissue and the same line keeps slowing again.
Does flood mapping change how you work here?
It does, because council's creek and storm-tide layers cover the low ground east and centre that the February 2022 flood also reached, so gullies and pits there get checked after heavy rain.
How do I book a plumber in Northgate?
Call (07) 3067 4276, tell us what is going on and which street you are on, and we set a time, quote before work starts and bring what the visit needs on the day.
